Samsung Gear 360 Actiondirector This Process Cannot Continue

jucilei

Newbie Private Message Joined: Jul 06, 2017 23:24 Messages: 1 Offline

Jul 06, 2017 23:39

Hi

I am having the same problem when video are getting stiched... just a black screen with white lines in it... I install the software s\from sumsung web page, and today I found out that there is a pathc update, but it did not resolve the issue.

My PC is a Windows 10,

Core-i7-7700 CPU

16 GB memeory

NVidia GeForce GT730

attached is a screen shot of the video after stiched.

Filename	Gear360.JPG	Download
Description	Gear360 ActionDirector
Filesize	161 Kbytes
Downloaded:	102 time(s)

This message was edited 1 time. Last update was at Jul 06. 2017 23:40

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ynotfish

Senior Contributor Private Message Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9901 Offline

Jul 07, 2017 01:16

Hi jucilei -

There's a fair bit of confusion about this... I've seen it in the Samsung forums.

The problem is that, as the OP found, the older version of the software (the one you have) isn't stitching files from the new Gear360 camera - the Gear360 2017 Is that the camera you're using?

If so, you need this version (ActionDirector 2) The download will be called "Gear_360_ActionDirector_2.0.1619_Live_1.0.0419.exe" -

NOT

"Gear_360_ActionDirector_2005_15L"

Cheers - Tony

This message was edited 2 times. Last update was at Jul 07. 2017 01:42

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stevek

Senior Contributor Private Message Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Jul 07, 2017 06:11

Also make sure you are watching the preview in 360 mode (looks sort of like the globe icon below the previeew window. It doesn;t look like it is selected.

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SteveAx

Newbie Private Message Joined: Jan 18, 2018 20:46 Messages: 1 Offline

Jan 19, 2018 15:28

Quote Hi jucilei -

There's a fair bit of confusion about this... I've seen it in the Samsung forums.

The problem is that, as the OP found, the older version of the software (the one you have) isn't stitching files from the new Gear360 camera - the Gear360 2017 Is that the camera you're using?

If so, you need this version (ActionDirector 2) The download will be called "Gear_360_ActionDirector_2.0.1619_Live_1.0.0419.exe" -

NOT "Gear_360_ActionDirector_2005_15L"

Cheers - Tony

I am having the exact same issue as ARRELL with the corrupt stitching and have been reading this thread with desperation since Samsung technical support is zero help. They say the issue was with the camera and even sent me a new 360 to solve the issue which of course continues because we know the issue is with Action Director. I was excited to see the links above and your solution for using "Gear_360_ActionDirector_2.0.1619_Live_1.0.0419.exe" I used your link but I'm getting this error:

The process cannot continue because the (Visual C++ Redistributable Packages for Visual Studio 2013 (x64)) install was unsucessful. Please contact Microsoft technical support for assistance. The installation will now abort.

Steve Axtell
http://www.axtell.com

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SP01L3R

Newbie Private Message Joined: Jan 19, 2018 19:32 Messages: 1 Offline

Jan 19, 2018 19:57

Hi.

I have the Samsung 360 (2017).
Same problem here. I've installed 3 different versions of the GEAR 360 Action Director...

All the versions retuned the same error when importing directly from the camera....
I get this message

In the camera, using the Phone (Note , stitching is not a problem at all...

Not much help from Samsung either...

Anyone has found a solution?

Thank you.

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juarezwhismat1997.blogspot.com

Source: https://forum.cyberlink.com/forum/posts/list/20/62753.page

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